Troubleshoot CenturyLink Email Errors
If you receive a 500 or 505 error message when logging into CenturyLink webmail, please access your email at www.centurylink.net. The option to log in will be displayed after selecting the mail icon on the right side.
CenturyLink Email Not Working
If you bookmark any other addresses to access your mail, please delete it and update it to www.centurylink.net.
Are you having trouble sending or receiving emails? Start with these suggestions:
Check your internet connection is working. If not, there are four things you can do to fix it.
Make sure you are using the correct email server settings. Check your POP and SMTP server settings.
Confirm your password is working. You can do this by logging into your CenturyLink email account. Remember that passwords are case-sensitive. If your password is not working, you can reset it.
Ensure that there is no security conflict caused by firewall or antivirus software. To see if this is the problem, disable the security software temporarily, but remember to restart it when you're done testing. Check to see if you are still having problems
sending/receiving emails. If you are able to send/receive now, then you need to modify or update the security software.
Tips for disabling antivirus software
It may be necessary for you to disable the antivirus while troubleshooting your email. To do this, search the support site for your specific security software for instructions on how to temporarily disable it.
Is your email inbox full?
If so, you won't be able to send or receive emails until you give way.
Check the size of your mailbox.
Email sending size limit: 10MB
Send to limit: 50 contacts per message
Webmail and SMTP sending limit: 35 messages per hour
Email Box Storage Limit: 700MB
For these domains: Centurylink.net, q.com, elpasotel.net, stranqmail.com, Centurytel.net, cswnet.com, clds.net, Coastnow.net, cochill.net, emadisonriver.com, emadisonriver.net, and Gallatin rivers. net, grics.net, gulftel.com, madisonriver.biz, mebtel.net,
If you reach your email limit, delete messages to free up space for more email.
More email troubleshooting tips:
Make sure to clean all email folders. Messages in the Sent, Drafts, Deleted / Trash, and Outbound Mail folders count against the size limit.
Sort or filter your messages by attachment size to find large attachments. Download and save it to your computer and delete the email message.